Shipping & Returns
Shipping
All orders are processed and dispatched from Sydney, Australia within 1–3 business days of purchase.
Domestic Shipping (Australia)
- Standard shipping: 3–7 business days via Australia Post
- Shipped in Australia Post Medium Parcel satchels
- Flat rate: $15 or free shipping is currently offered as a launch incentive for our email list
International Shipping
We ship worldwide. International shipping is charged at checkout based on destination.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Delays
While we aim to meet the timeframes above, factors like high demand during drops, public holidays, or carrier delays may extend delivery times. We'll notify you if there's a significant delay with your order.
Returns & Exchanges
As a limited-run label producing a fixed quantity per drop, Fallen does not offer general returns or exchanges for change of mind, incorrect size selection, or personal preference. Please check our size guide on the product page before ordering. Once a size sells out for a drop, we can't guarantee restock or swaps.
We do stand behind the quality of what we make, here's what we cover:
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us at team@fallenaus.com.au within 7 days of delivery with:
- Your order number
- Photos clearly showing the fault, damage, or incorrect item received
Once verified, we'll arrange a replacement (subject to stock) or a full refund at no cost to you, including return postage where applicable.
Not Covered
- Change of mind
- Incorrect size ordered
- Normal wear and tear
- Damage caused after delivery (e.g. improper washing or care)
How to Report an Issue
1. Email team@fallenaus.com.au within 7 days of delivery with your order number and photos
2. We'll review and confirm next steps within 2-3 business days
3. If approved, we'll arrange a replacement or process your refund promptly